- Please select the most appropriate answer for each question.
- Only one answer per question.
Please submit all questions within 20 minutes.
Participant Name
Dealership Name
Contact Number
Email Address
1. Customer feedback is an
2. Interact the customers with
3. Customer Complaint is a:
4. How many steps to follow for complaint handling?
5. While receiving the complaint, you have to be
6. Write down the customer complaint in
7. When the customer is complaining, you should
8. Listen with your Ears and
9. While investigating the customer complaint, what is important to confirm?
10. Customer relationship with Haval is important along with
11. What is the warranty of Battery Motor Controller
12. What is the third step of complaint handling process?
13. Warranty rules and laws are important while…
14. SEWL Stands for
15. DHT Stands for
16. DTR Stands for
17. CSI Stands for
18. VOR Stands for
19. NVD Stands for
20. GWM Stands for
21. What is complaint? Give brief answer.
22. Which vehicle is added in VOR?
23. What is the recommended fuel ratio for Haval vehicles?
24. Which fuel grade is recommended for Haval Vehicles?
25. How will you respond to the customer if he/she says that he/she is using Haval HEV once in a month and how to prevent battery from draining in long parking?
26. What is the responsibility of CRO during New Vehicle Delivery
27. Who does the CRO report to at the dealership?
28. When is the warranty book filled and who is responsible for that?
29. What is the standard warranty time period and mileage?
30. For how long does the 12V battery that comes with a new vehicle is covered under warranty?
31. Warranty time period of a purchased spare parts from authorised dealership is
32. Total warranty period of Wiper blades is
33. The warranty period of light bulbs is
34. Maintenance schedule for the H6 in the warranty booklet is after _____________ kms.
35. In warranty booklet maintenance schedule parameters stands for.
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